IVG Vape Guide: Setup, Charging and Troubleshooting for All IVG Kits

Five IVG kits, one guide. Got the IVG 2400, IVG Air, IVG Pro 12, IVG Smart Max, or IVG XL 35K? Setup, charging, and fixing problems for all in the IVG Vape range are covered below.

IVG 2400 Setup and How to Use

No buttons on the IVG 2400 kit. It's draw-activated, so you just inhale to vape. Getting it going takes about two minutes.

First time setup:

1. Take the kit, mouthpiece, and four prefilled pods out of the box
2. Push all four pods into the pod chamber until each one clicks
3. Press the mouthpiece on top until it locks in place
4. Twist the body to line up your chosen flavour with the indicator mark
5. Wait 60 seconds for the coil to soak before your first draw
6. Inhale to vape. You'll see the LED light up when it fires

Switching flavours:

Twist the body to rotate between the four pods. Each pod holds a different flavour (multi-edition) or the same flavour (single edition). You don't need to remove anything to switch.

How to open the IVG 2400:

Pull the mouthpiece straight up to remove it. Pods sit underneath. Push the mouthpiece back down until it clicks to reassemble.

Once the originals run out, grab some IVG 2400 refill pods. Pull the mouthpiece off, remove the old pods, click fresh ones in, and wait 60 seconds before vaping.

How to Charge the IVG 2400

You'll find a USB-C port on the bottom of the rechargeable IVG 2400 kit. Worth knowing: the original disposable IVG 2400 had no charging port at all. If yours doesn't have one, it's the old disposable version and can't be charged.

IVG 2400 charging steps:

1. Find the USB-C port on the bottom of the kit
2. Plug in any USB-C cable (not included in the box)
3. Connect to a USB power source (wall plug, laptop, power bank)
4. LED turns red while charging
5. LED turns off or changes colour when fully charged

Should you take the pod out when charging? No. Leave the pods in while the IVG 2400 charges. Pulling pods in and out just increases the chance of a loose connection.

At 1,750mAh, the battery should last through all four pods on a single charge for most vapers. Heavy vapers might need one top-up charge per set of pods.

IVG 2400 Not Working: How to Fix It

Most IVG 2400 problems come down to pod connections, flat batteries, or empty pods. Work through the fixes below based on what you're seeing.

IVG 2400 lighting up but not producing vapour:

1. Remove the mouthpiece and push all four pods down firmly
2. Twist to a different pod to check if just one pod is the problem
3. Check for e-liquid on the contacts and wipe with a dry cloth
4. Reassemble everything and try again

Nine times out of ten, "light on but no vapour" is a pod not sitting correctly in the chamber.

IVG 2400 completely dead (no light, no vapour):

1. Charge it for at least 30 minutes using USB-C
2. If the LED doesn't come on while charging, try a different cable
3. Remove all pods and the mouthpiece, then reassemble from scratch
4. Check the contacts inside the pod chamber for dirt or liquid

Got no charging port at all? You have the old disposable IVG 2400. That version can't be recharged or fixed once the battery runs out.

IVG 2400 tastes burnt or off:

• Twist to a different pod. The current one is likely running low
• If all four taste bad, charge the battery. Low power affects flavour
• Let it rest for 5 minutes if you've been chain vaping

Each IVG 2400 pod gives you approximately 600 puffs. When the flavour drops off, that pod is done. Swap to the next one or replace with fresh IVG 2400 refill pods.

How to know when IVG 2400 pod is empty:

• Flavour weakens or tastes dry
• You get less vapour than normal
• Draw feels tighter or hollow
• You can see through the pod and the liquid level is low

IVG Air: Charging and Flashing Red Fix

Same pod format as the IVG 2400, but a different kit with a different battery. If your IVG Air is playing up, start here.

IVG Air flashing red:

A flashing red LED on the IVG Air usually points to one of these:

IVG Air not charging:

1. Try a different USB-C cable. Faulty cables are the most common cause
2. Try a different power source (wall plug instead of laptop)
3. Clean the charging port with a dry cotton bud to clear dust or lint
4. If none of that works, the battery may be faulty. Contact the retailer

IVG Air 2 in 1 not charging:

Same fixes apply. Both the 2 in 1 and 4 in 1 versions use the same charging setup. If the LED doesn't respond to any cable or power source, the kit needs replacing.

For replacement pods, head to the IVG 2400 pods collection. IVG Air pods and IVG 2400 pods are different products with different pod shapes, so make sure you pick the right ones for your kit.

IVG Pro 12: Error Codes and Troubleshooting

Your IVG Pro 12 has a screen that flashes error codes when it runs into a problem. IVG hasn't published an official list for these codes. Based on what vapers report and how similar kits work, the table below covers the most common codes and fixes.

IVG Pro error codes (based on common vape kit codes):

Note: If you see a code not listed here, or these fixes don't clear it, contact the retailer. It may be a fault with the kit itself.

IVG Pro not working (no display, no vapour):

1. Charge the kit for at least 30 minutes
2. Remove the pod and check contacts are clean and dry
3. Try a different IVG Pro 12 refill pod
4. If the screen stays blank after charging, the battery is likely dead

IVG Pro not charging:

1. Try a different USB-C cable
2. Try a different power source
3. Clean the USB-C port with a dry cotton bud
4. Check the screen while plugged in. You should see a charging icon

IVG Pro E2 error (most searched):

E2 on most vape kits points to a coil or pod connection fault. On the IVG Pro 12, it usually means the pod isn't making a clean contact with the kit. Pull the pod out, wipe the gold contacts on the bottom with a dry cloth, and push it back in firmly. If E2 keeps coming back even with different pods, the kit itself may have a fault.

How to remove IVG Pro pod:

Grip the pod at the top and pull straight up. Don't twist it. It sits in a magnetic connection so it should come out smoothly. If it's stuck, wiggle it gently side to side while pulling up.

IVG Pro 12 Setup

1. Charge the kit fully before first use (takes around 45 to 60 minutes)
2. Unwrap a new IVG Pro 12 refill pod
3. Push the pod into the top of the kit until it clicks
4. Wait 60 seconds for the coil to soak
5. Inhale to vape. Screen shows battery level and puff count

A 10ml container sits behind the 2ml pod and tops it up as you vape. You don't need to do anything manually. IVG calls it auto-refill. When the container runs dry, the flavour drops off and it's time for a new pod.

IVG Smart Max: Not Working and How to Refill

Previously called the IVG Smart 5500, the Smart Max uses the same auto-refill pod setup as the Pro 12 but in a different kit body.

IVG Smart Max not working:

1. Check the pod is pushed in firmly. Loose pods cause most problems
2. Charge the kit for at least 30 minutes
3. Try a different IVG Smart Max refill pod
4. Clean the pod contacts and the inside of the kit with a dry cloth
5. If the LED flashes but you get no vapour, it's a pod connection issue

How to refill IVG Smart 5500 / Smart Max: You can't refill these pods with your own e-liquid. They're sealed and prefilled at the factory. "How to refill" really means how to replace the pod:

1. Pull the old pod straight out of the top of the kit
2. Unwrap a fresh IVG Smart Max refill pod
3. Push it into the kit until it clicks
4. Wait 60 seconds for the coil to soak
5. Inhale to vape

If you had the older IVG Smart 5500, the Smart Max pods are the replacement. Same flavours, same fit, nearly double the puff count. Head to IVG Smart Max pods for the full range.

How to remove IVG Smart pod: Grip the pod body (not the mouthpiece) and pull straight up. No twisting needed.

IVG XL 35K: Setup and Troubleshooting

Biggest kit in the IVG range. Approximately 35,000 puffs per refill pod.

IVG XL 35K setup:

1. Charge the kit fully before first use
2. Unwrap the IVG XL 35K refill pod (2ml pod + two 10ml containers)
3. Push the pod assembly into the kit until it clicks
4. Wait 60 seconds for the coil to soak
5. Inhale to vape

IVG XL 35K how to switch pods:

One pod at a time on this kit, not multiple like the 2400. Pull the current pod out and click a different one in to change flavours.

IVG XL 35K only using one side / only one pod is empty:

Two 10ml containers feed into one 2ml pod on the XL 35K. If one side looks empty and the other doesn't, the liquid is being drawn from one container first. Keep vaping and the second container will start feeding through. Completely normal.

For replacement pods, head to IVG XL 35K refill pods.

Charging Times and Tips for All IVG Kits

How long does each IVG kit take to charge?

Do you take the pod out when charging a vape?

No. Leave the pod in while charging any IVG kit. Taking pods in and out can loosen the connection over time.

How do you know when a vape is fully charged?

On most IVG kits, the LED turns off or changes colour when charging is done. IVG Pro 12 shows a battery icon on screen. Don't leave any vape on the charger overnight.

How many times can you charge a vape?

Most rechargeable vape batteries last 300 to 500 charge cycles before the capacity starts dropping. For IVG kits, that's months of regular use.

Charging safety:

• Any standard USB-C cable works fine
• Don't charge in direct sunlight or near heat
• Don't charge unattended overnight
• If the kit gets hot while charging, unplug it and let it cool

IVG Pod Replacement: When and How to Swap

Every IVG kit uses prefilled sealed pods. You can't open them or top them up with your own e-liquid. When a pod runs out, you swap the whole thing for a fresh one.

Signs your IVG pod needs replacing:

• Flavour goes weak or tastes dry
• Less vapour than normal on each draw
• Draw feels tighter or hollow
• You can see the liquid level is low through the pod

Last Update: February 12, 2026