Privacy Policy
At Ecigone (operated by S.M Supplies & Imports Ltd), we take your privacy seriously. We’re committed to protecting your data and being transparent about how we use it.
This policy outlines how we collect, store, and use your personal information, and your rights in relation to that data.
Klarna Payments
If you choose Klarna at checkout, we will share parts of your information (contact and order details) with Klarna so they can assess your eligibility and tailor payment options for you.
Klarna handles your personal data in line with their own privacy policy and in accordance with relevant data protection laws. You can find more info on Klarna’s privacy terms here.
What Information We Collect
We may collect and store the following:
- Details you provide when registering, placing an order, entering competitions, subscribing to our newsletter, or contacting us
- Records of your communication with us
- Order and transaction history
- Shipping and billing details
- Data from credit or fraud prevention checks
- Website usage, including IP address, browser type, and browsing behaviour
We do not store your credit or debit card details, nor do we share your data with any third parties for marketing purposes without your consent.
Cookies and Tracking
We use cookies to help improve your shopping experience. Cookies are small text files stored on your device to help our website run smoothly, remember your preferences, and show content and promotions more relevant to you.
Types of cookies we use:
- Strictly Necessary – Enable basic site functions like your shopping basket
- Performance Cookies – Help us improve the website by seeing how it’s used
- Functionality Cookies – Remember your preferences on-site
- Advertising/Targeting Cookies – Show relevant adverts based on your browsing
You can manage cookie preferences in your browser settings. Rejecting all cookies may limit site functionality.
How We Use Your Data
We use the data we collect to:
- Fulfil your orders and provide customer service
- Confirm identity and prevent fraud
- Manage accounts and payment processing
- Send service updates (e.g., order confirmation and delivery status)
- Provide marketing if you have opted in
- Improve our services based on website usage
You can unsubscribe from our marketing emails at any time. We will never sell your information to third parties.
Data Storage & Security
Your data is stored on secure servers. In some cases, it may be processed or stored outside the UK or EEA (e.g., for technical or fulfilment services). We ensure all partners handling data follow GDPR-compliant standards.
We use SSL encryption and secure payment processors (like Cybersource). If you create an account, it’s your responsibility to keep your login details safe.
Data Retention
We keep your order and account information unless you request deletion. You can ask us to remove your data at any time by contacting us at:
- Email: info@ecigone.co.uk
- Phone: 01246 260010
- Post: Unit 1 Park Road, Holmewood Industrial Park, Chesterfield, Derbyshire, S42 5UY, United Kingdom
Your Rights
As a customer, you have the right to:
- Access the personal data we hold about you
- Request corrections or deletion of your information
- Withdraw consent for marketing
- Lodge a complaint with a data protection authority
If you’re based in the EU, please note your data may be transferred outside the EEA to providers based in Canada or the US.
Disclosure of Information
We may share your data with:
- Members of our group under S.M Supplies & Imports Ltd
- Trusted service providers (e.g., couriers, payment processors)
- Law enforcement or fraud agencies when legally required
- Buyers or sellers if our company or assets are sold or merged
Consent
By using our website, you agree to this privacy policy. If you don’t agree, you should stop using the site. Continued use will be considered as acceptance.
Accessing Your Data
If you’d like to request access to the data we hold about you, please contact us via:
- Email: info@ecigone.co.uk
- Phone: 01246 260010
Post: Unit 1 Park Road, Holmewood Industrial Park, Chesterfield, Derbyshire, S42 5UY, United Kingdom