Privacy Policy
How we collect, use, and protect your personal data. Your privacy matters to us.
S.M Supplies & Imports Ltd
Trading as Ecigone
Company Reg: 15826476
VAT: GB472588454
Address
Unit 1 Park Road
Holmewood Industrial Park
Chesterfield S42 5UY
Privacy Policy
- Name, email, phone number, and delivery address
- Order history and product preferences
- Age verification details (18+ requirement)
- Account login credentials
- Newsletter subscription preferences
- Contact form and live chat messages
We only collect information that's necessary to process your orders, verify your age, and provide customer support.
- Processing and fulfilling your orders
- Age verification (required by UK law)
- Sending order confirmations and dispatch updates
- Marketing emails (only with your consent)
- Improving our website and shopping experience
- Customer support and issue resolution
We will never sell your information to third parties. Marketing emails can be unsubscribed from at any time.
- DPD and Royal Mail for order delivery
- CyberSource (Visa) for card payment processing
- Klarna for buy now pay later services
- Age Checked for age verification
- Shopify for website hosting and order management
- Email service providers for order updates
All third-party partners are GDPR compliant. We only share data necessary for them to provide their specific service.
- Essential cookies for site functionality and cart
- Analytics cookies to improve our website
- Preference cookies to remember your settings
- Marketing cookies for relevant promotions
You can manage cookie preferences in your browser settings. Rejecting all cookies may limit some site functionality.
- SSL encryption on all pages
- Secure payment processing via CyberSource (Visa owned)
- We never store your card details
- 3D Secure V2 on all card transactions
- Data stored on secure servers
- Regular security reviews and updates
With instant bank transfer, your payment data never touches our systems at all - it stays entirely within your bank's secure environment.
- Order and account data kept unless you request deletion
- Data may be processed outside UK/EEA for technical services
- All international partners follow GDPR-compliant standards
- You can request full data deletion at any time
If you're based in the EU, please note your data may be transferred to providers based in Canada or the US, all under GDPR-compliant agreements.
Your Rights
Right To Access
Request a copy of all personal data we hold about you.
Right to Rectification
Ask us to correct any inaccurate or incomplete data.
Right To Erasure
Request deletion of your personal data at any time.
Right to Object
Opt out of marketing communications at any time.