Privacy Policy

Personal Data

Information about an individual who can be identified from that data (or with other information we hold).

Usage Data

Information collected automatically when using the Service, such as time spent on pages or device details.

Cookies

Small files stored on your device that help us track activity and remember preferences.

Data Controller

The organisation that decides why and how personal data is processed. For this Service, S.M Supplies & Imports Ltd is the Data Controller.

Data Processor (or Service Provider)

Any third party that processes data on our behalf.

User (Data Subject)

The individual using our Service.

We collect different types of data to provide and improve our Service:

Personal Data

When using our Service, we may ask you to provide personal information such as:

• Email address
• First name and last name
• Phone number
• Billing and delivery address
• Cookies and usage data

We may use your Personal Data to contact you about your orders, updates, marketing, or other information that may be of interest. You can opt out of marketing emails at any time.

In order to comply with UK age-restricted product laws, we may also use age and identity verification services (such as Age Checked). If required, this information is processed only to confirm eligibility. For more details, you can visit 1account.net.

Usage Data

We may collect information such as IP address, browser type, pages visited, time/date of visits, and device identifiers to help us understand how our Service is used.

Location Data

If enabled on your device, we may collect location information to improve Service features.

Cookies and Tracking

We use cookies and similar technologies to operate the Service, store preferences, and analyse site performance. You can disable cookies in your browser, but some features may not work properly.

We use collected data to:

• Provide and maintain the Service
• Process and deliver your orders
• Notify you about changes to our Service
• Provide customer support
• Improve the Service through analytics and feedback
• Detect and prevent fraudulent or illegal activity
• Send marketing communications (if you have opted in)

We keep your Personal Data only as long as necessary for the purposes set out in this Privacy Policy, or as required by law. Usage Data may be stored for a shorter period unless needed for security or service improvements.

Your information may be transferred and stored outside your location, but always within secure systems. By using our Service, you agree to such transfers, provided they meet legal data protection requirements.

We may disclose your Personal Data when required by law, or if necessary to:

• Comply with legal obligations
• Protect our rights or property
• Investigate fraud or security issues
• Protect the safety of users or the public

We use secure methods to protect your Personal Data. However, no method of online transmission or storage is 100% secure, so we cannot guarantee absolute security.

You have the right to:

• Access the Personal Data we hold about you
• Request corrections to inaccurate data
• Request deletion of your data (where applicable)
• Withdraw consent for marketing
• Request a copy of your data in a portable format

To exercise these rights, please contact us at info@ecigone.co.uk.

We may use third parties to help us operate our Service. They will only use your data as instructed by us.

Analytics

We may use services like Google Analytics to track website activity. More on Google’s privacy policy: http://www.google.com/policies/privacy/.

Payments

When you make a purchase, payment data is handled directly by our chosen providers. We do not store your card details. Our payment processors include:

• Klarna – Privacy Policy
• Wallid (Pay by Bank) – Privacy Policy
• Worldpay – Privacy Policy

Our Service may include links to other websites. Please note we are not responsible for their privacy practices.

We do not knowingly collect data from anyone under 18. If you believe a minor has provided us with data, please contact us so we can remove it.

We may update this Privacy Policy at times. Updates will be posted on this page with a new “Last Updated” date.

If you have any questions about this Privacy Policy, please contact us:

Ecigone

Unit 1 Park Road
Holmewood Industrial Park
Chesterfield
Derbyshire
S42 5UY

Tel: 01246 260010

Email: info@ecigone.co.uk