Get Help From Real Humans, 7 Days a Week
Live chat support 8am-8pm every single day. Email responses within 1-24 hours.
Phone support available weekdays. Visit our Chesterfield warehouse for click & collect.
*365 days a year support - award-winning customer service backed by thousands of 5-star reviews.
Live Chat : Fastest Response
- Available 8am-8pm daily
- 365 days a year
- Real human experts
- Average response 1 minute
- Product advice included
- Best way to contact us
- Instant help available
Email Support : Quick Response
- 7 days a week monitoring
- 24hr response guarantee (usually 1-2hrs)
- 8am-8pm monitoring hours
- Detailed help provided
- Order queries resolved
- info@ecigone.co.uk
- Track your query easily
Phone Support : Direct Contact
- Monday-Friday 9am-4pm
- Speak to real staff
- Complex issues resolved
- Order help available
- Technical support
- 01246 260010
- No call centres
Click & Collect : Visit Us
- Monday-Friday 8am-5pm
- Saturday 9am-4pm
- Sunday 8am-3pm
- Ready in 1 hour
- Free collection always
- Next to Underwood Meats
- Easy to find location
Support Hours : Always Clear
- Live Chat: 8am-8pm daily
- Email: Monitored 8am-8pm daily
- Phone: Mon-Fri 9am-4pm
- Warehouse: 7 days a week
- Bank holidays covered
- More hours than competitors
- 365 days a year
Award-Winning : Industry Recognised
- Best Customer Service awards
- Multiple industry accolades
- Trustpilot Excellence
- Customer Choice winner
- Proven excellence
- Industry leading support
Customer Reviews : Real Feedback
- 4.9/5 Trustpilot rating
- 70,000+ verified product reviews
- 95% recommend us
- Service praised daily
- Real customer testimonials
- Independently verified
- Thousands trust us
Retention Rate : Customers Stay
- 79% customer retention
- Repeat customers majority
- Loyalty built on service
- Trust earned daily
- Long-term relationships
- Customers come back
- Service keeps them here
Customer First : Our Promise
- Your happiness is priority
- Problems solved not passed
- Fair resolution always
- Easy and fast faulty returns
- Satisfaction guaranteed
- You matter most
- Service before sales
Fast Resolution : Quick Fixes
- Delivery issues sorted same day
- Faulty products replaced immediately
- Refunds processed within 24 hours
- Technical help instant (with Jaff Vapes)
- Order changes accommodated
- Problems solved promptly
- No long wait times
Comparison Table (Support Availability)
Comparison Table (Support Availability)
Award-Winning Support Backed by Real Reviews
At Ecigone, customer support isn't just a department - it's our main focus and the reason for our success. With multiple industry awards for customer service and 70,000+ verified product reviews backing our claims, we don't just say we offer the best support - we prove it every single day.
Our live chat runs 8am to 8pm, 365 days a year, staffed by real humans who actually vape and understand your needs. This isn't marketing speak - check our reviews where customers consistently praise our support team by name. No chatbots, no scripts, just genuine help that's won us Customer Service Excellence awards.
Email support guarantees responses within 24 hours, though most are answered within 1-2 hours during our monitoring hours (8am-8pm, 7 days a week). Our 4.9/5 Trustpilot rating shows this isn't just a promise - it's what we deliver consistently. Whether it's a delivery query, product question, or technical issue, you'll have a real answer quickly.
The proof is in our retention rate - 79% of our customers come back. That doesn't happen by accident. It happens because when you need help, we're there. When something goes wrong, we fix it. When you have a question, we answer it properly. Customer happiness isn't a metric for us - it's the entire point.
FAQ Section
What are your live chat hours?
What are your live chat hours?
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How quickly do you respond to emails?
How quickly do you respond to emails?
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Can I phone at weekends?
Can I phone at weekends?
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Where are you located?
Where are you located?
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What are click & collect hours?
What are click & collect hours?
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Do you have bank holiday support?
Do you have bank holiday support?
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What do your reviews prove?
What do your reviews prove?
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Why is your retention rate so high?
Why is your retention rate so high?
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Need Help? Send Us a Message
We'll respond within 1-24 hours (usually 1-2 hours during 8am-8pm)
Get In Touch - We're Here to Help
- Why Choose Ecigone Support:
- ✓ 70,000+ verified product reviews
- ✓ Multiple customer service awards
- ✓ 79% customer retention rate
- ✓ Real humans, 365 days a year
- ✓ Your happiness is our priority
- Contact Methods:
- ✓ Live Chat: 8am-8pm daily
- ✓ Email: 24hr response (usually 1-2hrs)
- ✓ Phone: Mon-Fri 9am-4pm (01246 260010)
- ✓ Visit: 7 days a week
- ✓ 365 days a year support
Warehouse & Click & Collect: Unit 1 Park Road Holmewood Industrial Park Chesterfield S42 5UY Next to Underwood Meats
Opening Hours: Mon-Fri: 8am-5pm Saturday: 9am-4pm Sunday: 8am-3pm
