At Ecigone (S.M Supplies & Imports Ltd), we take our responsibility as a vape retailer seriously.

UK law states that it’s illegal to sell vape products to anyone under 18, and we fully support that. That’s why every order placed with us goes through an age verification process to ensure all customers meet the legal age requirement.

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How Do We Verify Your Age?

When you place an order, we’ll ask for your full name, billing address, and date of birth. These details must match official records like your driving licence, credit file, or electoral roll.

We work with Age Checked, a trusted verification provider, to carry out this check securely in the background. It’s fast, discreet, and won’t affect your credit score.

What Happens If Age Verification Fails?

If Age Checked can’t verify your age - perhaps due to a recent move or a name mismatch - we’ll try again or get in touch for an alternative proof of age, such as a driving licence or passport. If we still can’t confirm your age, we won’t be able to process your order and will cancel it with a full refund.

What Happens to My Data?

We understand how important your privacy is. Age Checked doesn’t store or share your personal information—they simply check it, confirm your age, and that’s it. None of your details are saved or used beyond the verification step.

Queries about Age Verification

Please contact us if you have any questions or queries relating to the age verification process.

You can contact us via email – info@ecigone.co.uk

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