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Age Verification

Age Verification

UK law requires us to verify the age of every customer. Here's how it works and what to expect.

Why We Verify

UK law states it's illegal to sell vape products to anyone under 18. Every order placed with us goes through age verification to ensure all customers meet the legal requirement. This is a one-time check on your first order.

How It Works

1

Place Your Order

Enter your full name, billing address, and date of birth at checkout. These details must match official records like your driving licence, credit file, or electoral roll.

2

Automatic Verification

We work with Age Checked, a trusted verification provider, to check your details securely in the background. It's fast, discreet, and won't affect your credit score.

3

Order Confirmed

If your age is verified, your order is processed and dispatched as normal. You only need to verify once - future orders skip this step.

Good To Know

Verification Fails?

If Age Checked can't verify your age (due to a recent move, name mismatch, etc.), we'll try again or contact you for alternative proof of age, such as a driving licence or passport.

Still Can't Verify?

If we still can't confirm your age after alternative methods, we won't be able to process your order and will cancel it with a full refund.

Your Privacy

Age Checked doesn't store or share your personal information. They check it, confirm your age, and that's it. None of your details are saved beyond verification.

Credit Score

Age verification is a soft check only. It has zero impact on your credit score or credit history. Completely separate from a financial credit check.

Powered By Age Checked

Age Checked is a trusted UK verification provider used by retailers across the country. They verify your age securely, don't store your data, and the check has zero impact on your credit score.

Learn More

Frequently Asked Questions

UK law states it's illegal to sell vape products to anyone under 18. Every online vape retailer is legally required to verify the age of all customers before processing orders.

No. Age verification is a soft check that has no impact on your credit score or credit history. It's completely different from a financial credit check.

If the automatic check doesn't work, we'll accept a driving licence or passport as alternative proof of age. We'll contact you directly to arrange this.

No. Once your age has been verified, you won't need to go through the process again on future orders placed from the same account.

No. Age Checked simply verifies your age and confirms it. None of your details are saved or used beyond the verification step. They don't store or share your information.

This can happen if you've recently moved, your name doesn't exactly match records, or your details aren't on the electoral roll. Contact us and we'll sort it out with alternative ID verification.