Dispatches and deliveries will not take place on Christmas Day, Boxing Day, or New Year’s Day.

Dispatch Cut-Offs:

Christmas Eve & New Year’s Eve: 2pm for same-day dispatch.

Other Days: Standard cut-offs apply.

Delivery Notes:

Orders placed after cut-off times will be dispatched the following working day.

Boxing Day: Orders are fulfilled and ready for collection on Saturday.

Click & Collect will also be available on Boxing Day from 12pm–6pm.

Free Premium Delivery: Orders over £30 qualify for free Royal Mail Tracked 24 or DPD Pickup Shop. Orders over £60 get free DPD Next Day home delivery.

7-Day Dispatch: We dispatch orders every day of the week. Royal Mail services Monday-Friday, DPD services 7 days a week.

Important Battery Restriction: Non-Mainland UK and International orders are limited to 2 internal battery devices per package. Additional shipping charges may apply to split larger orders.

Download Tracking Apps:

• Royal Mail App - iOS | Android
• DPD App - iOS | Android

• Order before 4pm Mon-Fri, 3pm Sat-Sun
• Ready within 1 hour
• Text notification when ready
• Visit shutter door entrance and call through on ring camera

• Next Day delivery
• Order before 4pm Mon-Fri for same day dispatch
• 2-hour delivery window on day of delivery
• Safe place option available
• Under £30: £2.99
• Over £30: FREE

Weekend Orders: Are fulfilled but dispatched Monday once Royal Mail collects

Non-Mainland UK: This is your only option for the following postcodes: AB, BT, JE, IM, IV, HS, KW, PA, PH, ZE, PO30-PO41, TR21-TR25

• Next day delivery to your chosen shop
• Order before 4pm Mon-Fri, 3pm Sat, 2pm Sun for same day dispatch
• Text/email alert when ready to collect
• Weekend delivery aimed for but not guaranteed
• Under £30: £1.99
• Over £30: FREE

Non-Mainland UK: Automatically switched to Royal Mail Tracked 24

• Next day delivery to your door
• Order before 4pm Mon-Fri, 3pm Sat, 2pm Sun for same day dispatch
• 1-hour delivery window on day of delivery
• Safe place or pickup shop redirect available
• Weekend delivery aimed for but not guaranteed
• Under £30: £3.99
• £30-£59.99: £2.49
• Over £60: FREE

Non-Mainland UK: Automatically switched to Royal Mail Tracked 24

• Guaranteed Saturday delivery
• Order before 4pm Friday for same day dispatch
• 1-hour delivery window
• Safe place or pickup shop redirect available
• Under £40: £7.99
• £40-£59.99: £5.99
• Over £60: £3.99

Orders after 4pm Friday: Automatically switched to Sunday delivery

• Guaranteed Sunday delivery
• Order before 3pm Saturday for same day dispatch
• 1-hour delivery window
• Safe place or pickup shop redirect available
• Under £40: £7.99
• £40-£59.99: £5.99
• Over £60: £3.99

Orders after 3pm Saturday: Automatically switched to Monday delivery with price difference refunded

• 1-2 day dispatch after order placed
• Order before 4pm Mon-Fri
• Fully tracked service
• Delivery time depends on destination
• Price calculated at checkout based on weight and location
• 2kg weight limit per package, if above - additional charges may apply
• 2 internal battery devices maximum per package
• Import duties and taxes payable on arrival (your responsibility)
• Local import restrictions are receiver's responsibility

Detained Goods: Ecigone is not liable for goods detained by customs

Returns: If returned to sender, item cost refunded minus all shipping charges

• 1-2 day dispatch after order placed
• Order before 4pm Mon-Fri
• Fully tracked service
• Express: 1-2 working days
• Standard: 3-5 working days
• Prices based on 2kg weight, if above - additional charges may apply
• Import duties and taxes payable on arrival (your responsibility)
• Local import restrictions are receiver's responsibility

Detained Goods: Ecigone is not liable for goods detained by customs

Returns: If returned to sender, item cost refunded minus all shipping charges

Royal Mail & DPD Next-Day Exclusions

The following postcodes may experience delays for next-day delivery. Please allow an extra 1-2 days:

• Scottish Highlands & Islands: AB31-38, AB54-56, FK17-21, HS, IV, KW, PA20-80, PH19-50, ZE
• Northern Ireland: BT (all)
• Islands: IM (Isle of Man), JE (Jersey), GY (Guernsey), TR21-25 (Isles of Scilly), PO30-41 (Isle of Wight)
• Other Remote Areas: DD, DG, KA27-28, KY10-16, TD

Battery Device Restrictions

Orders containing more than 2 internal battery devices (vape kits with built-in batteries, mods with built-in batteries, or battery cells) to Non-Mainland UK and International addresses will require:

• Package splitting with additional shipping charges, OR
• Automatic switch to an alternative courier service

We'll contact you before processing if your order is affected.