How Can We Help?

Browse our 12,000+ products, add items to your cart, and proceed to checkout when ready. Create an account for faster future orders and to earn loyalty points, or checkout as a guest. Choose your delivery method, enter your details, and select payment - instant bank transfer, card, or Klarna. Order confirmation arrives instantly by email. The whole process takes just a few minutes.

Monday-Friday: 4pm for all services. Saturday: 3pm for DPD services only. Sunday: 2pm for DPD services only. Royal Mail doesn't collect weekends, so those orders dispatch Monday. Click & Collect orders placed before these times are ready within 1 hour. These cut-offs ensure your order leaves our warehouse the same day.

We accept instant bank transfer (all UK/EU banks), all major credit and debit cards (Visa, Mastercard, Amex, Diners, JCB, UnionPay), and Klarna buy now pay later (UK customers only, subject to Klarna's terms). We can also take phone payments Monday-Friday 9am-4pm on 01246 260010. All payments are secure with 3D Secure V2 authentication.

You'll receive an order confirmation email immediately after placing your order, containing all order details and your order number. Check your spam folder if you don't see it within 5 minutes. This confirmation means we've received your order and it's entered our fulfilment system for processing.

Contact us immediately - if we haven't dispatched yet (usually within 2 hours), we can cancel or modify orders. Call 01246 260010 before 4pm Monday-Friday, or use live chat 8am-8pm daily for fastest response. Once dispatched, we cannot make changes, but you can use our 30-day returns policy for unwanted items.

If you realise immediately, contact us via live chat to cancel before dispatch. If already dispatched, you can return unopened items within 30 days at your cost, or if we sent the wrong item (our mistake), we'll arrange free collection and send the correct item immediately.

Unfortunately no - once an order is placed, we can't add items due to our rapid fulfillment process. Place a separate order for additional items. Orders over £30 qualify for free delivery, so consider if it's worth waiting to combine items in a new order.

Yes, it's free and available 7 days a week from our Chesterfield warehouse. Order online selecting Click & Collect, and your order's ready within 1 hour during our opening times (Mon-Fri 8am-5pm, Sat 9am-4pm, Sun 8am-3pm). You'll get a text when ready. Just come to the shutter door and call through the ring camera.

Completely safe with Ecigone. We're fully licensed, TPD compliant, use SSL encryption, and process payments through secure channels. We've been trading since 2014 with 500,000+ customers served. All orders are age-verified, tracked, insured, and covered by distance selling regulations giving you stronger protection than buying in-store.

Order confirmation arrives instantly. Age verification happens for new customers. Orders are picked and packed by our warehouse team (managed by Charlotte who runs the entire operation 7 days a week). You receive dispatch confirmation with tracking. Delivery typically next day for orders before cut-off. The entire process is smooth and tracked throughout.