We Offer Free Premium Delivery:
Orders over £30 qualify for free Royal Mail Tracked 24 or DPD Pickup Shop. Orders over £60 get free DPD Next Day home delivery.
7-Day Dispatch: We dispatch orders every day of the week. Royal Mail services Monday-Friday, DPD services 7 days a week.
Monday - Friday
Order Before 4pm Weekdays with Royal Mail Tracked 24 or DPD Services for Same Day Dispatch
Saturday - Sunday
Order Before 3pm Saturday & 2pm Sunday With DPD Services for Same Day Dispatch
Important Battery Restriction:
Non-Mainland UK and International orders are limited to 2 internal battery devices per package. Additional shipping charges may apply to split larger orders.
- Royal Mail For iOS & Android
- DPD For iOS & Android
Same Day Click & Collect - FREE
- 7 Days A Week
- Free To Collect
- Order before 4pm Mon-Fri, 3pm Sat-Sun
- Ready within 1 hour
- Text notification when ready
Collection Entrance:
Visit shutter door entrance and call through on ring camera. Or contact via live chat for instant support.
Royal Mail Tracked 24
- Next Day delivery
- Order before 4pm Mon-Fri for same day dispatch
- 2-hour delivery window on day of delivery
- Safe place option available
- Under £30: £2.99
- Over £30: FREE
Weekend Orders: Are fulfilled but dispatched Monday once Royal Mail collects
Non-Mainland UK: This is your only option for the following postcodes: AB, BT, JE, IM, IV, HS, KW, PA, PH, ZE, PO30-PO41, TR21-TR25
DPD Pickup Shop (Collect From Local Shop)
- Next day delivery to your chosen shop
- Order before 4pm Mon-Fri, 3pm Sat, 2pm Sun for same day dispatch
- Text/email alert when ready to collect
- Weekend delivery aimed for but not guaranteed
- Under £30: £1.99
- Over £30: FREE
Non-Mainland UK: Automatically switched to Royal Mail Tracked 24
DPD Next Working Day (Home Delivery)
- Next day delivery to your door
- Order before 4pm Mon-Fri, 3pm Sat, 2pm Sun for same day dispatch
- 1-hour delivery window on day of delivery
- Safe place or pickup shop redirect available
- Weekend delivery aimed for but not guaranteed
- Under £30: £3.99
- £30-£59.99: £2.49
- Over £60: FREE
Non-Mainland UK: Automatically switched to Royal Mail Tracked 24
DPD Saturday Delivery
- Guaranteed Saturday delivery
- Order before 4pm Friday for same day dispatch
- 1-hour delivery window
- Safe place or pickup shop redirect available
- Under £40: £7.99
- £40-£59.99: £5.99
- Over £60: £3.99
Orders after 4pm Friday: Automatically switched to Sunday delivery
DPD Sunday Delivery
- Guaranteed Sunday delivery
- Order before 3pm Saturday for same day dispatch
- 1-hour delivery window
- Safe place or pickup shop redirect available
- Under £40: £7.99
- £40-£59.99: £5.99
- Over £60: £3.99
Orders after 3pm Saturday: Automatically switched to Monday delivery with price difference refunded
Royal Mail International Delivery
- 1-2 day dispatch after order placed
- Order before 2pm Mon-Fri
- Fully tracked service
- Delivery time depends on destination
- Price calculated at checkout based on weight and location
- 2kg weight limit per package, if above - additional charges may apply
- 2 internal battery devices maximum per package
- Import duties and taxes payable on arrival (your responsibility)
- Local import restrictions are receiver's responsibility
Detained Goods: Ecigone is not liable for goods detained by customs
Returns: If returned to sender, item cost refunded minus all shipping charges
UPS International Delivery
- 1-2 day dispatch after order placed
- Order before 2pm Mon-Fri
- Fully tracked service
- Express: 1-2 working days
- Standard: 3-5 working days
- Prices based on 2kg weight, if above - additional charges may apply
- Import duties and taxes payable on arrival (your responsibility)
- Local import restrictions are receiver's responsibility
Detained Goods: Ecigone is not liable for goods detained by customs
Returns: If returned to sender, item cost refunded minus all shipping charges
Delivery Restrictions
Royal Mail & DPD Next-Day Exclusions
The following postcodes may experience delays for next-day delivery. Please allow an extra 1-2 days:
- Scottish Highlands & Islands: AB31-38, AB54-56, FK17-21, HS, IV, KW, PA20-80, PH19-50, ZE
- Northern Ireland: BT (all)
- Islands: IM (Isle of Man), JE (Jersey), GY (Guernsey), TR21-25 (Isles of Scilly), PO30-41 (Isle of Wight)
- Other Remote Areas: DD, DG, KA27-28, KY10-16, TD
Battery Device Restrictions
Orders containing more than 2 internal battery devices (vape kits with built-in batteries, mods with built-in batteries, or battery cells) to Non-Mainland UK and International addresses will require:
- Package splitting with additional shipping charges, OR
- Automatic switch to an alternative courier service
We'll contact you before processing if your order is affected.
Delivery FAQs
When will I receive my tracking number?
When will I receive my tracking number?
You'll receive your tracking number via email as soon as your order is dispatched and enters the courier's tracking system. This usually happens within 1-2 hours of leaving our warehouse.
Do you deliver to BFPO addresses?
Do you deliver to BFPO addresses?
Yes. Please select Royal Mail at checkout for BFPO deliveries. Other couriers cannot deliver to British Forces Post Office addresses. Please ensure you enter the correct BFPO number and BF postal code to avoid delays.
Can I get next-day delivery to remote UK postcodes?
Can I get next-day delivery to remote UK postcodes?
Certain remote UK postcodes (listed above) may not receive next-day delivery with standard services. Royal Mail Tracked 24 is your best option for these areas, though delivery may take 2-3 days.
What about Click & Collect opening times?
What about Click & Collect opening times?
Click & Collect is available 7 days a week. Orders are usually ready within 1 hour. Visit our shutter door entrance and call through on the ring camera when you arrive.
I have a question about my delivery - who do I contact?
I have a question about my delivery - who do I contact?
Contact our customer service team via email, phone, or live chat. We're here to help with any delivery queries.
