How Can We Help?

Contact us immediately via live chat for the fastest response. If we haven't dispatched yet (usually within 2 hours), we can update or cancel it. Once dispatched, orders cannot be changed but can be returned under our returns policy.

Yes, it's free and available 7 days a week from our Chesterfield warehouse (Unit 1, Park Road, Holmewood Industrial Estate, S42 5UY). Order online, select Click & Collect at checkout, and your order is ready within 1 hour. Mon-Fri 8am-5pm, Sat 9am-4pm, Sun 8am-3pm. You'll get a text when ready.

Live chat: 8am-8pm daily, 365 days a year. Email (info@ecigone.co.uk): monitored 8am-8pm, 7 days a week with 24-hour response guarantee (usually 1-2 hours). Phone (01246 260010): Mon-Fri 9am-4pm. Bank holidays: same support hours.

Public Health England concluded that vaping is around 95% safer than smoking tobacco products, based on extensive studies updated through 2022. Vaping heats liquid to around 200-250°C, creating vapour. Smoking burns tobacco at 800°C+, producing roughly 4,000 chemicals including tar and carbon monoxide. No combustion means no tar, no carbon monoxide, and no burning-related toxic chemicals.

UK vape juice contains four main ingredients: Propylene Glycol (PG), Vegetable Glycerin (VG), nicotine (optional), and food-grade flavourings. All e-liquids sold in the UK are TPD tested and MHRA approved. No diacetyl.

Your vape has three main components: the battery provides power, the coil acts as a heating element, and the pod or tank holds your e-liquid. Press the fire button or take a draw, electricity flows to the coil, the coil heats up, e-liquid turns to vapour, you inhale. Many modern pod kits are draw-activated so there's no button at all.

It depends on how much you smoked. Heavy smokers (20+ a day): start with 20mg nic salts. Moderate smokers (10-20 a day): try 10mg nic salts. Light smokers (under 10 a day): 5-10mg nic salts. Social/occasional smokers: 5mg nic salts. If you're using sub-ohm equipment with shortfills, 3mg or 6mg freebase is the norm.

Nic salts absorb faster into the bloodstream and feel smoother on the throat, even at higher strengths like 20mg. Freebase nicotine hits harder on the throat at the same strength. Most pod kit users prefer nic salts for the smoother experience. Freebase suits vapers who want a stronger throat hit or use sub-ohm equipment at lower strengths (3-6mg).

Absolutely. Prefilled pod kits are designed for disposable users transitioning post-ban. No buttons, menus, or settings to learn. Draw-activated like disposables, just inhale to vape. Pre-set power optimised for included pods. LED indicators show battery and liquid status. If you can use a disposable, you can use these.

A refillable pod kit with 20mg nic salts is the most effective starting point for smokers. The OXVA Xlim, Vaporesso XROS, and Uwell Caliburn ranges are consistently popular choices. They're compact, draw-activated (like a cigarette), and deliver smooth nicotine at strengths that satisfy cravings. Most set up in under a minute.

Disposable users spending £7 daily (one disposable) pay £210 monthly. A refillable pod kit costs £25 upfront plus £30 monthly for e-liquid. That's £55 the first month and £30 ongoing. Annual savings exceed £1,500. Even prefilled pod users at £75 monthly save significantly.

Yes. Single-use disposable vapes are now banned in the UK. You cannot buy or sell them, though personal use of existing stock is not illegal. The ban was driven by a 300% increase in usage among 11-17 year olds between 2021-2024. Refillable and prefilled pod kits are the legal alternatives and work out significantly cheaper.

A shortfill is a nicotine-free bottle that isn't completely filled, leaving space for nicotine shots. A 60ml bottle contains 50ml of e-liquid with 10ml space for your nic shot. They exist because UK TPD laws restrict nicotine-containing e-liquid to 10ml bottles, but there's no limit for nicotine-free liquid. At Ecigone, shortfills start from £3.99 for 100ml.

Above 1.0Ω coils (pod kits): use 50/50. Below 0.5Ω coils (sub-ohm): use 70/30 or thicker. Between 0.5-1.0Ω: 60/40 works well. Putting thick 70/30 juice in a small pod kit is one of the most common mistakes. The coil can't wick fast enough and you'll taste burnt cotton. Match the ratio to your coil resistance.

Every 1-2 weeks for average users. Heavy vapers might change weekly, light users can stretch to 3 weeks. Sweet e-liquids kill coils faster due to caramelisation. You'll know it's time when flavour drops off, you get a burnt taste, or vapour production decreases.

Drip 3-5 drops of e-liquid directly onto the cotton visible through the coil's juice ports. Install the coil and fill your tank or pod. Let it sit for 5-10 minutes so the cotton fully saturates. Start at the lowest recommended wattage and take a few short draws before vaping normally. Skipping priming burns the cotton instantly and ruins the coil.

Leaks are usually caused by overfilling, loose assembly, damaged o-rings, or incorrect coil installation. Check the tank is properly assembled and sealed. Inspect o-rings for damage and replace if needed. Make sure the coil is seated firmly. Avoid overfilling past the maximum line. Also check you're using the right e-liquid thickness for your tank.

Same-day Click & Collect (free), Royal Mail Tracked 24 (free over £30), DPD Pickup Shop (free over £30), DPD Next Working Day home delivery (free over £60), plus DPD weekend delivery and international shipping. We dispatch 7 days a week. DPD collects daily including weekends. Royal Mail collects Monday-Friday.

Monday-Friday: 4pm for all services. Saturday: 3pm for DPD services. Sunday: 2pm for DPD services. Click & Collect orders placed before these times are ready within 1 hour. Royal Mail weekend orders are held until Monday dispatch.

Unwanted items can be returned within 30 calendar days from delivery. Items must be unused, in original packaging, and unopened. Notify us within 14 days of delivery that you wish to return. Customer pays return postage (use a tracked service). We cannot accept returns for opened e-liquids, pods, or kits for hygiene reasons. All returns must be logged via our portal first. Unauthorised returns will not be processed.

Contact us via live chat, email, or phone. Upload a short video showing the fault through our returns portal. With video verification, we typically approve same day, arrange free collection the next working day, and dispatch a replacement when we receive the return. This video process is unique to Ecigone and cuts resolution time from 10-15 days to 3-4 days.

Standard kits: 30-day refund, 90-day replacement, up to 6 months extended manufacturer warranty. Premium kits: up to 12 months. External batteries: 60 days. Battery chargers: 12 months. Tanks and atomisers: 7-day DOA only. Coils: no warranty (consumable items). Prefilled pods: DOA only (7 days) for hygiene reasons. Keep original packaging and serial numbers for all warranty claims.