Join Our VIP Club

Just make an account and you're in! You’ll get 100 points straight away to get you started. That’s it – no forms or extra steps needed.

There are four levels – Bronze, Silver, Gold, and Platinum. The higher your tier, the more points you earn when you shop. You move up based on how much you spend each year. Each tier comes with better perks like early sale access and extra discounts.

You earn points in loads of ways! You get points every time you spend £1, 50 points on your birthday, and extra points for leaving reviews – 10 points for a written review or 15 with a photo (up to 30 points per order). Honest reviews really help other customers, so we appreciate every one.

Head to your account page. You’ll see your current points, your tier level, and how many points you earn per pound. You can also check your balance at checkout or on the loyalty page.

Yes! You asked, we listened. Got two £5 vouchers? Use them both for £10 off. You can mix and match any vouchers on one order. Not many shops let you do that!

Nope! Use your vouchers on anything. Got a £5 voucher and want something for £1.99? Go for it. Just remember – we don’t give change on vouchers, so it’s best to use them on orders close to the voucher amount.

Yes, points expire after a year if you don’t use them. Don’t worry – we’ll send you a reminder before they’re due to expire so you’ve got time to spend them.

If you return an item, the points you earned from buying it will be deducted from your balance. That keeps things fair for everyone.

You’ll get your 50 birthday points on your actual birthday – our little treat to you! Just make sure your birthday’s saved in your account details so we know when to send them.

Sorry, no. Once an order’s gone through, we can’t add points to it. But you’ll earn them on your next one!

When you refer someone new, you’ll get £10 off and your friend gets £5 off their first order. It’s limited to one per household, and you’ll find your personal referral link in your account to share.

Definitely! The higher your tier, the better the benefits. You’ll get early access to sales, bigger discounts, and more points for every pound you spend. The more you shop, the more you get rewarded.

We review tiers every year based on how much you’ve spent in the past 12 months. If you’ve spent less, your tier might drop, but don’t worry – any points you’ve already earned are yours to keep.

Yes, our rewards are stackable with other discounts. Which means once you've redeemed a rewards voucher, you can apply that to the cart at the same time as applying a discount code. You will see a drop-down to apply your rewards voucher, and a separate box to enter a discount code.