Ecigone FAQ Hub - Every Question Answered

Find Answers to All Your Vaping Questions

From beginner basics to advanced rebuilding, account help to warranty claims.
Everything you need to know, organized and easy to find.

*The UK's most comprehensive vaping FAQ resource - updated weekly by our expert team.

Account FAQs : Your Profile

  • Creating your account
  • Password and login help
  • Order history access
  • Wishlist management
  • Account security
  • Update delivery addresses
  • Payment methods
  • Plus many more...
  • Manage your profile

Basic Vaping FAQs : Getting Started

  • What is vaping?
  • Switching from smoking
  • Nicotine strengths explained
  • MTL vs DTL vaping
  • First-time user guides
  • Health considerations
  • Cost comparisons
  • Plus many more...
  • Perfect for beginners

Vape Kit FAQs : Device Questions

  • Choosing the right kit
  • Battery safety
  • Device maintenance
  • Troubleshooting issues
  • Kit compatibility
  • Charging best practices
  • Firmware updates
  • Plus many more...
  • All device queries

Rebuildable Tank FAQs : Advanced Users

  • RDA/RTA basics
  • Coil building guides
  • Ohm's law explained
  • Wicking techniques
  • Safety considerations
  • Wire types and gauges
  • Tool requirements
  • Plus many more...
  • Expert level support

E-Liquid FAQs : Juice Questions

  • Nicotine types (freebase/salts)
  • VG/PG ratios explained
  • Flavour profiles
  • Storage and shelf life
  • TPD regulations
  • Steeping process
  • Mixing your own
  • Plus many more...
  • Everything about e-liquid

Coils & Pods FAQs : Replacements

  • When to change coils
  • Compatibility checking
  • Priming new coils
  • Pod vs coil systems
  • Extending coil life
  • Prefilled vs refillable
  • Troubleshooting issues
  • Plus many more...
  • Maintenance essentials

Tanks FAQs : Tank Systems

  • Sub-ohm vs MTL tanks
  • Filling techniques
  • Avoiding leaks
  • Cleaning and care
  • Glass replacement
  • Airflow adjustment
  • Top fill vs bottom fill
  • Plus many more...
  • Tank troubleshooting

Delivery FAQs : Shipping Info

  • Delivery options
  • Tracking orders
  • International shipping
  • Click & collect
  • Delivery issues
  • Same-day dispatch
  • Weekend delivery
  • Plus many more...
  • Shipping questions

Warranty FAQs : Product Coverage

  • Coverage periods
  • Making claims
  • What's covered
  • Video verification
  • Serial numbers
  • Manufacturer liaison
  • Exclusions explained
  • Plus many more...
  • Protection explained

Returns FAQs : Easy Returns

  • 30-day policy
  • Return process
  • Faulty items
  • Refund timescales
  • Collection service
  • Portal usage
  • Exchange options
  • Plus many more...
  • Simple returns

Your Complete Vaping Knowledge Base

Welcome to the Ecigone FAQ Hub - the most comprehensive vaping question and answer resource in the UK. Whether you're taking your first steps into vaping or you're an experienced user looking for technical specifications, you'll find clear, accurate answers here.

Our FAQ sections are organized logically to help you find information quickly. Start with Basic Vaping FAQs if you're new, dive into Rebuildable FAQs for advanced topics, or jump straight to specific sections like Returns or Warranty when you need them.

What Makes Our FAQs Different:

Every answer is written by vapers for vapers. We don't use corporate speak or dodge difficult questions. If something's complicated, we explain it simply. If there's a safety concern, we address it directly. Our technical expert Jaff Vapes reviews all advanced content for accuracy.

Live Support Available: Can't find your answer? Our human support team is available via live chat 8am-8pm daily. They're real vapers who understand your questions and can provide personalized help beyond what any FAQ can offer.

FAQ Categories Explained

For New Vapers: Start with our Basic Vaping FAQs to understand fundamental concepts, then move to Vape Kit FAQs for device selection. E-Liquid FAQs will help you choose the right juice and nicotine strength.

For Device Issues: Vape Kit FAQs covers general device problems. Coils & Pods FAQs addresses replacement parts. Tanks FAQs handles specific tank-related queries. For advanced rebuilding, check Rebuildable Vape FAQs.

For Orders & Service: Account FAQs helps with profile management. Delivery FAQs covers shipping questions. Returns FAQs explains our 30-day policy. Warranty FAQs details product coverage periods.

Expert Sections: Our Rebuildable Vape FAQs section is written for experienced users, covering RDAs, RTAs, coil building, and advanced techniques. Always prioritize safety when rebuilding.

Constantly Updated: Our FAQ sections are living documents, updated whenever new products launch, regulations change, or customers ask new questions. If you can't find an answer, let us know - we'll add it.

Still Have Questions?

Quick Links: ✓ Most common FAQs answered ✓ Video guides available ✓ Expert technical content ✓ Updated daily ✓ Human support if needed

Support Available: Live Chat: 8am-8pm daily Email: info@ecigone.co.uk Phone: 01246 260010

Can't Find Your Answer? If your question isn't covered in our FAQs, contact our support team. We'll answer you directly and consider adding it to help future customers.